Bukalapak is an Indonesia based tech enabler and All-Commerce company whose mission is to make a fair economy accessible for all through offline and online platforms . To protect their users , Bukalapak partnered with Imperva , a global leader in cybersecurity , to mitigate attacks from malicious actors .
Support enhances the value of the solution With such technical depth in cybersecurity , having a team that took the time to understand Bukalapak ’ s pain points and to explain differences in Imperva ’ s solution from their last was crucial .
While Bukalapak had an existing Cloud WAF in place , it was not meeting their needs . With a high cost of service , difficulties in reaching their support team , and a lack of PoPs in countries in which they had a large presence , a switch in solutions was pivotal ; enter Imperva .
“ One of the biggest advantages we have going with Imperva is Support . And that ’ s how things should be ,” said Madaan . “ It ’ s very easy for companies to sell solutions , the support is where the problem lies . People don ’ t spend time on that , but Imperva has .”
Solution As Bukalapak increases its own companies and domains , so does the complexity increase . New environments must be protected , and Imperva ’ s Cloud WAF can handle such complexity .
“ We need a top-notch solution to protect our infrastructure . We have a lot of data from many customers that needs to be protected . Hence , a robust WAF solution is a must and Imperva is that solution .” said Yogesh Madaan , Head Information and Cybersecurity at Bukalapak .
Results With a vast initial deployment , it was crucial to Bukalapak that their new Cloud WAF solution was well explained for overall understanding throughout their organization . “ We have a lot of data that needs to be protected ,” said Madaan . “ Imperva stayed very patient with us . They are quite good with my team to provide us information .”
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