TECHNOLOGY & AI
Eliminate Unnecessary Friction Generally , employees need to make some kind of tradeoff between convenience and security . Authenticating their identity for multi factor authentication adds a step to the log-in process . Encrypting an email adds an additional step to sending . Slowing down and taking a moment to examine a suspicious email takes some conscious effort .
The key to getting employees to adopt your security recommendations and tools is to make them truly simple , seamless , and easy to use .
Ask yourself :
• How can I free up my employees to do their jobs to the best of their ability ?
• Where can I remove friction to enable them to communicate and innovate more seamlessly ? Which legacy tools and products are no longer meeting our needs ? ( Or aren ’ t evolving rapidly enough to keep pace with my organisation ?)
• How can I surprise my team with easy-touse solutions ? So that users can easily encrypt emails and set access controls with the flip of a switch . In addition , look for solutions that allow the recipients to easily verify their identity so they can access emails without the need for creating separate credentials .
The end-user experience is critical to consider . Your executive team , customer success teams , and sales teams place high value on making a good impression , and they want to put their best foot forward . If they know your encryption tools are going to be clunky or create hurdles for their customers , they probably won ’ t look for solutions that are integrated natively within both Gmail and Microsoft Outlook and use them .
116 March 2022