VARIAN
“ Location is no longer a major barrier to access . E-Health is now an option for patients ”
REBECCA CORTIULA SENIOR MANAGING DIRECTOR , VARIAN
“ It requires a multidisciplinary approach : radiation therapy , surgery , pharmaceuticals , in-hospital care , outside of hospital care . That continuation of care is really important for the patients and relies on the whole healthcare ecosystem working together and understanding where we fit into that continuum of care for the patient .”
Ensuring radiation therapy is part of this care continuum is central to Rebecca ’ s role , both from a financial and moral point of view . “ Ultimately the responsibility is to ensure that we have a health care system that ' s sustainable and can continue to provide some of the best healthcare outcomes in the world for every dollar spent in Australia and New Zealand .”
“ As a business , while we have a responsibility to deliver on financial metrics , we also have to deliver on customer satisfaction and employee engagement .”
Rebecca says this dedication to customer satisfaction stood out to her during the pandemic . “ For me , I ’ ve learned just how far we are willing to go to ensure there is continuity of care ,” says Rebecca .
“ Many of the ANZ team have gone over and above during this pandemic - some of our team endured hotel quarantine to ensure there was no disruption to supporting our customers and patients . That was amazing !
“ A lot of innovative ideas came through the team during this time . We ’ ve worked with the Australian Society of Medical Imaging and Radiation Therapy to create a registry of licensed radiation therapists , including Varian employees , to support departments . There was concern that teams would have to go into lockdown if there was a major outbreak in a hospital . To avoid a human resource crunch , this database was created to see if another radiation therapist would be needed to step in .”
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