MERALCO
1980 – Meralco ' s franchise area tripled from 2,678 square km to 9,337 square km .
Meralco – upon the request of the government – organised , started up and operated the country ' s first elevated light rail transit ( LRT ) system in Manila .
At the end of the decade , Meralco turned over the efficiently functioning system to the government .
1995 – Meralco drove the following initiatives around TQM , re-engineering , Meralco Transformation Program , with certain common emphases : customer satisfaction ; world-class efficiency and productivity ; performance-driven rewards ; good corporate citizenship ; transparent good governance ; and process , organisational and human resources development .
2009 - 2012 – The López Group reduced its holdings in Meralco by selling most of its shares to the First Pacific Group .
The First Pacific Group and Metro Pacific Investment Corporation currently hold majority shares in Meralco , followed by the JG Summit Group .
2022 – Meralco continues to embark on various initiatives to further expand its infrastructure , and now the organisation is excitingly embracing digital transformation in ICT and in its operational technology to provide better customer experience through AI and automation .
“ Now , the organisation is excitingly embracing digital transformation in ICT , looking to use operational technology to provide better customer experience through artificial intelligence and automation ,” outlines Migriño .
96 May 2022