as we need to keep it to complete business with them . That ' s the important thing that we want to think about on the customer journey side .
“ We are very customer-centric . Our data shows that as an organisation , but I would also say too , we are very employee-centric ,” Foust highlights .
“ We also want that same experience in terms of data protection and privacy for our employees . We know the people of our organisation are the most important part of how we are able to exist and function for our customers . We want that experience to be the same as if they are also our customers in cybersecurity and privacy , so they also know that when they share their personal data with us – the data we collect through HR processes for example – that it ' s going to be protected and secured .
Foust here draws attention to the cyclical nature of employee and customer relationships , demonstrating that they directly feed into one another and set important precedents for the company to hang its success on .
“ That level of assurance and confidence with us as an employer will translate down to our customers . When we speak to our customers , be it that call centre agent or that field technician out in the field or in the branch , that sense of confidence in Belron can be exuded to our customers .”
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