“ Customer service is a pillar of our organisation and is essential to our success ”
Sjouwerman ’ s commitment to security awareness and his innovative approach to tackling cyber threats have left an indelible impact on the industry . His ability to foresee trends and adapt swiftly has been instrumental in KnowBe4 ’ s growth and its position as a global leader in security awareness training .
From 1996 through 2011 , Sjouwerman was the Editor-In-Chief of WServer News , an email newsletter to 100,000 + IT system administrators helping them to keep their systems secure . Along with his CEO duties , he is currently Editor-in-Chief of Cyberheist News , an e-zine tailored to deliver IT security news , technical updates and social engineering alerts to IT professionals .
This year he was also named the winner of the 2023 Excellence in Customer Service Award , recognising him as Executive of the Year .
“ At KnowBe4 , we prioritise providing world-class customer service to each and every one of our customers . In fact , everyday I personally reach out to new customers to welcome them to KnowBe4 and ask for feedback . Customer service is a pillar of our organisation and is essential to our success .
“ We are grateful to have received numerous accolades over the years as a direct result of customer satisfaction and feedback ,” Sjouwerman comments . “ I believe that without excellent customer service , KnowBe4 does not exist . Our commitment to serving our customers has always been and will continue to be a top priority and I am thankful to be recognised for this award .”
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