Recruiting giant unites from within to drive a superior service for clients , candidates and employees .
RANDSTAD
Recruiting giant unites from within to drive a superior service for clients , candidates and employees .
When Abdul Manik , Chief Technology Innovation Officer at Randstad UK & I , joined the company two-and-a-half years ago , he was tasked with helping the recruitment giant to completely transform the front , mid and back office technologies and associated processes .
After his initial observations , speaking to a multitude of people across the business at different levels , he realised that while Randstad UK & I was a very complex business , it was more complex than it needed to be . As Abdul recalls , this “ made serving our candidates and clients much harder . Building the relationship was much harder too .” After a collective discussion as a leadership team , Randstad UK & I looked at how it could simplify the business from all angles , from a change , technology and process perspective . This is how the change programme began ; incorporating people , process and products .
The five core pillars of the Randstad digital transformation Governing Randstad ’ s digital activities are five core pillars . The first , according to Abdul , is the “ client pillar ”. It means transforming the whole customer engagement from top to bottom ; transforming the experience that clients have when they do business with Randstad day-to-day , whether it ' s a SME
cybermagazine . com 123